At La Fiancee Joyas, each 18K gold piece is selected and inspected under the highest quality standards.
Due to the nature of our jewelry and to ensure the safety and trust of our customers, we do not issue refunds under any circumstances.

1. Exchange Period
- We accept exchanges for another product or credit note within 14 calendar days of the delivery date.
- After this period, we will not be able to process any exchange requests.

2. Conditions for Accepting an Exchange
- The jewelry must be new, unused, with no signs of wear or alteration.
- It must be returned in its original packaging, including the box, certificates, tags, and any accessories received.
- Exchanges will not be accepted for pieces that have been personalized, engraved, resized, or repaired by a third party.
- For hygiene reasons, earrings are not eligible for exchange, except in cases of manufacturing defects.

3. Defective Products or Order Errors
- If you receive jewelry with a manufacturing defect or an incorrect product, you must report it within 48 hours of delivery.
- Once the defect or error has been verified, we will cover the shipping costs for the corresponding replacement or exchange.

4. Procedure to request an exchange
1. Contact our customer service team via WhatsApp (+1 475 349 9731 - +1 475 349 9732) indicating the order number, photographs, and the reason for the exchange.
2. Once approved, you will receive instructions for shipping the piece.
3. Shipping and product insurance costs are the customer's responsibility, except in cases of defect or error on our part.

5. Credit Note or Exchange
- Once the product is received and its condition verified, a credit note will be issued for the purchase value or an exchange will be processed for another piece of jewelry of equal or greater value (paying the difference).
- Initial shipping charges are not transferable to the credit note.

6. Consumer Rights
Our policy complies with US trade practices and consumer protection laws, without affecting any legal rights you may have under applicable federal or state regulations.

Disclaimer
La Fiancee Joyas reserves the right to reject any exchange request that does not comply with the terms set forth herein.
This policy is subject to change without notice, so we recommend reviewing it at the time of purchase.