Exchange Policy

At La Fiancee Joyas, each piece of 18K gold is selected and inspected under the highest quality standards.
Due to the nature of our jewelry and to ensure the safety and confidence of our customers, you can exercise your right to exchange under these terms:

1. Change Period
- We accept exchanges for another product or credit note within 14 calendar days after the delivery date.
- After this period, we will not be able to process any change requests.

2. Conditions for Accepting a Change.
- The jewelry must be new, unused, without signs of wear or alteration.
- It must be returned in its original packaging, including the box, certificates, labels and any accessories received.
- No exchanges will be accepted for parts that have been customized, engraved, resized, or repaired by a third party.
- For hygiene reasons, earrings and/or piercings cannot be exchanged, except in the case of manufacturing defects.

3. Defective Products or Order Errors.
- If you receive a piece of jewelry with a manufacturing defect or an incorrect product, you must report it within 48 hours of delivery.
- Once the defect or error has been verified, we will cover the shipping costs for the corresponding replacement or exchange.

4. Procedure for requesting an exchange or refund.
-Contact our customer service team via WhatsApp (+1 475 349 9731 - +1 475 349 9732) indicating the order number, photographs and the reason for the change.

-Once approved, you will receive instructions for shipping the Jewel.

-Shipping and insurance costs are the responsibility of the customer, except in cases of defect or error on our part.

5. Credit Note or Change
- Once the product has been received and its condition verified, a credit note will be issued for the value of the purchase or an exchange will be processed for another piece of jewelry of equal or greater value (paying the difference).

- Initial shipping costs are not transferable to the credit note.

6. Consumer Rights
Our policy complies with U.S. business practices and consumer protection laws, without affecting any legal rights you may have under applicable federal or state regulations.

Disclaimer
La Fiancee Joyas reserves the right to refuse any request for exchange or return that does not comply with the terms set forth herein.
This policy is subject to change without notice, so we recommend reviewing it at the time of purchase.