FREQUENTLY ASKED QUESTIONS

What is the difference between Colombian Gold and Italian Gold?

Colombian gold is manufactured within Colombian territory, manually by artisans, therefore, it is slightly heavier and has a fineness range between 710 and 730.

The Italian version is imported from Europe and is manufactured using specialized machines, making it hollow inside and lighter. Its law is 750.


Does the jewelry have any guarantee?

The guarantee on the jewelry regarding the material, we guarantee that it is 18k gold, meaning it is neither laminated nor plated.

If the jewelry suffers any deterioration, damage, or breakage, it is not our responsibility, since as stated in our policy, everything depends on the care taken with it, although even if they are made of gold, it does not mean that they are indestructible.

Do you exchange used jewelry for new jewelry?

Yes, we receive used jewelry as part of payment. It is received as casting material to make new jewelry. The value is determined by the international value of an ounce of gold and can vary daily (depending on the percentage of gold in the jewelry, the value can also vary).

With that value you have in your favor, you can choose to make a new piece of jewelry or choose one we already have for immediate delivery, and you must be responsible for any surplus that may be due upon purchase of the new piece of jewelry you choose.

Do you make custom jewelry?

If we make custom jewelry, we use an image or reference that you share with us, and we design it in 3D to create a unique piece of jewelry in gold and, if applicable, in precious stones.

Can I engrave a date or name on the Jewel?

Yes, they can be personalized at no additional cost and the size of the phrase or figure to be engraved depends on the size and surface area of ​​the jewel available for engraving.

SHIPMENT

How much does shipping cost and how long will it take to receive my order?

Shipping costs $15 to all U.S. destinations. Shipping times range from 2 to 7 business days depending on the destination city.

Shipping time is controlled by USPS, our trusted carrier we work with.

Shipments are dispatched PRIORITY. If you wish to request faster shipping, you must confirm availability and assume the additional shipping cost.

CUSTOMER SERVICE

How can I contact customer service?

We have two support lines available where you can contact us with any questions or concerns you may have:

+1 (475) 349-9731
+1 (475) 349-9732

Can I request personalized advice before purchasing?

Yes, you can request personalized advice on your purchase through our two enabled WhatsApp lines, or you can use the lines themselves to resolve any outstanding questions you may have about your purchase.

How can I make a claim or return a problem with my purchase?

You can contact any of our customer service lines, where they will provide you with more information about our policies, exchanges, and returns. To determine if these are possible, and if they meet the terms, a ticket number will be assigned to initiate the due process.